by newsynergist | Nov 1, 2016 | Insights
Every individual and organization will eventually face a crisis of some sort. In most cases only the timing of the crisis should be a surprise. Successfully managing a crisis typically requires a plan documenting the steps to be taken when a crisis occurs. Let’s take...
by newsynergist | Oct 1, 2016 | Insights
At its core, strategic planning is a defined process that allows an organization to define a set of goals, break these goals into manageable steps, and determine how to implement each step while identifying the expected outcomes and measures of success for each step....
by newsynergist | Sep 1, 2016 | Insights
How well do you understand your customers? I mean really understand them! Have you already spent time and money to “improve” a product or service only to find no appreciable changes in customer satisfaction or increases in sales? In this month’s INSIGHTS I will...
by newsynergist | Aug 1, 2016 | Insights
What is customer service and why is it important? Customer service includes all aspects of service to customers before, during, and after a purchase. Customer service also concerns the priority an organization assigns relative to strategic initiatives such as product...
by newsynergist | Jul 1, 2016 | Insights
“We have entered the digital age.” What does that mean for business, government, and individuals? First, “Digital Transformation” is about leveraging all business activities, processes, competencies, and opportunities available due to changes created by digital...
by newsynergist | Jun 1, 2016 | Insights
The word synergy is derived from the Greek word synergos, which means, “working together”. Synergy is a word that is easy to find in discussions about business, sports, and elsewhere. What does it really mean in a business environment? How do we create and measure it?...
